Your Privacy Matters
Privacy Policy
Last Updated: January 2025
247 Auto Batteries & Roadside Assistance is committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
Personal Information: Name, phone number, email address, and vehicle registration details when you request our services or purchase products
Location Data: Your service location to dispatch our mobile technicians Payment Information: Credit card details and transaction history for processing payments
Service History: Records of services provided, including dates, vehicle details, and service notes
How We Use Your Information
Your information is used to:
- Provide roadside assistance and battery replacement services
- Process payments and maintain billing records
- Send service confirmations, updates, and follow-up communications
- Improve our services and customer experience
- Comply with legal obligations and maintain business records
- Send promotional offers and service updates (you can opt-out anytime)
Information Sharing
We do not sell your personal information. We may share your information with:
Service Providers: Payment processors, accounting software, and business management tools
Legal Requirements: When required by law or to protect our rights and safety
Business Partners: Battery manufacturers for warranty claims and product support
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure storage of customer records and payment information
- Encrypted transmission of sensitive data
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint about how we handle your information
Contact Us About Privacy
If you have any questions or concerns about our privacy practices, or wish to exercise your rights, please contact us:
- Email: 247batteryservices@gmail.com
- Phone: 0426 268 514
- ABN: 13 585 475 276