Refund policy

Returns & Exchanges

At 247 Auto Batteries, we do not offer refunds or replacements for change of mind, including if you find a cheaper price elsewhere, no longer need the product or decide you do not like your purchase. This does not affect your rights under Australian Consumer Law.

Faulty or unsuitable products

You may be entitled to a repair, replacement or refund if your product fails to meet a consumer guarantee—for example, if it is faulty, unsafe, not of acceptable quality or unsuitable for a purpose you made known to us before purchase.

If the product has a major problem, you can choose a refund or replacement. Alternatively, you may keep the product and seek compensation for its reduced value.

For a minor problem, we may arrange a free repair within a reasonable time. If we cannot resolve the problem within a reasonable time, you may be entitled to a replacement or refund.

Refunds will generally be processed using the original payment method. A store credit or exchange voucher will not replace a refund you are legally entitled to unless you agree.

Proof of purchase

Please provide proof that the product was purchased from 247 Auto Batteries. This may include a receipt, a photo of your receipt, an order confirmation or a bank statement identifying the transaction.

If you cannot locate your receipt, contact us so we can help check our records.

Product assessment

We may inspect and test the product, or arrange an assessment by the manufacturer or an authorised repair agent, to establish the cause of the problem. We remain responsible for handling your claim.

A remedy may not be available where the problem was caused by misuse, neglect or incorrect installation by someone other than our team. This does not limit any rights you have under Australian Consumer Law.

To discuss a return, call 0426 268 514 or visit Unit 3/35 Concorde Crescent, Werribee VIC 3030.